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    • FAQ’s

    Home  »  FAQ’s

    1. Your Account & Orders

    With the great pleasure we are offering you our goods
    • Fashion satisfies our willingness to be attractive
    • That is why we are offering you the result of great market and technological
    • The unique combination of fair pric
    Eextraordinary style and perfect quality So, this circumstance forced all leading successful companies to explore all needs and wishes of different groups of potential clients very deeply.

    2. Payments

    Yes, you can! After placing your order you will receive an order confirmation via email. Each order starts production 24 hours after your order is placed. Within .72 hours of you placing your order, you will receive an expected delivery date. When the order ships, you will receive another email with the tracking number and a link to trace the order online with the carrier.

    3. Shipping & Returns

    We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us using our returns page and make a new purchase for the item or items you want through our site.

    4. Has Coronavirus affected Lusion Shop's Service?

    We are taking orders as normal, and are no longer limiting the maximum quantity of each product to 6 in the UK as we have the majority of our core range in stock. Our courier partners’ ability to deliver remains largely unaffected, although there are surcharges to some destinations that will be shown on checkout if they apply. We are currently experiencing high demand, and are running at 1-2 working days for your order to be dispatched.. 70% of our core range is in stock and available, and we are receiving more supplies daily. We have paused our Chilled/Fresh service until further notice. You can order from our Ambient range as usual. If a product is ‘In Stock’ on the website, we have it available in our warehouse. We will keep you updated of any changes.

    5. Shipping Times

    Shipping Times We process and ship orders within 1–3 business days. Estimated delivery times: USA & Canada: 7–14 business days Europe: 7–15 business days Australia & New Zealand: 10–18 business days Rest of the World: 10–20 business days Tracking information will be emailed to you once your order ships. Delays may occur due to customs or local postal services, especially during peak seasons.